"The merchandise for invoice #41811 was returned on 12/31/X3 and should have been offset by a credit memo, this is not a valid receivable. I am not sure if you have already spoken to John Sawyer, but he spoke to the warehouse manager, Fred Lockheart, about this issue. Fred informed him that because he left early on 12/31, any returned merchandise received at the warehouse after 4PM was logged on the manual receipt listing on 12/31/X3, but was not processed until 1/3/X4 when Fred returned from the holiday weekend. Fred should have dated this item the date the return shipment was received, not the date that he entered it into the system. Fred checked all items he processed on 1/3/X4 and found this issue applied to three other returns, including one for Alligator Aid that is also part of your sample. Based on the records he provided to John, the total value of all four returns was only $47,356.78, so not a big deal."